Shipping policy

Shipping
We do not ship oversized furniture internationally. Please do not order large or heavy items from overseas unless you have arranged your own carrier.

Shipping rates are determined by the shipping companies and are outside of our control.

All items are shipped at the buyer’s risk.
That Old Thing is not responsible for delays, lost packages, or damages that occur in transit.

If your order is insured, it is the buyer’s responsibility to file a claim directly with the carrier should an issue arise.

Delivery
We offer in-house delivery services for Southern and Central California areas.
National Furniture & Oversized Item Delivery

Large furniture and oversized items requiring national delivery are transported by independent third-party carriers, including uShip In-Home Delivery.

Please allow 7–14 days from the date of purchase for carrier pickup. National deliveries are typically completed within approximately 30 days from the date of purchase.

These timeframes are estimates and are not guaranteed. Pickup and delivery times may vary depending on the destination, carrier availability, weather, routing, and other circumstances outside of That Old Thing’s control.

Once a shipment has been assigned and/or picked up, additional scheduling and delivery communication may come directly from the carrier.

Please note: National delivery companies are independent third-party carriers and are not affiliated with That Old Thing.