Purchasing + Holds
We do not place items on hold.
An issued invoice does not reserve an item — pieces are not considered sold until full payment is received.
Shipping
We do not ship oversized furniture internationally. Please do not order large or heavy items from overseas unless you have arranged your own carrier.
Shipping rates are determined by the shipping companies and are outside of our control.
All items are shipped at the buyer’s risk.
That Old Thing is not responsible for any delays, lost packages, or damages that occur in transit.
If your order is insured, it is the buyer’s responsibility to file a claim directly with the carrier should an issue arise.
Delivery
We do not currently offer in-house delivery services, but we’re happy to recommend trusted third-party carriers who serve the Southern and Central California areas.
Please note: delivery companies are not affiliated with That Old Thing.
All delivery payments and concerns should be handled directly with the delivery provider.
Returns
Vintage & Antique Goods
All vintage, antique, and furniture sales are final. Due to the nature of these one-of-a-kind pieces, we do not accept returns, exchanges, or cancellations. Each item is sold as is. We take great care in reviewing every piece and noting any visible wear or damage prior to sale.
If you believe an item was grossly misrepresented, please contact us within 3 days of receiving your order. We will review the claim and, if approved, offer a refund or store credit at our discretion.
New Boutique Apparel
New boutique clothing (non-vintage) may be returned within 30 days of purchase for a full refund, provided the item is unworn, unwashed, and includes its original tags and receipt.
We encourage customers to ask questions, request additional photos or videos, and confirm measurements before purchasing. Every item at That Old Thing is chosen for its story — small imperfections are part of the authenticity and charm that make our collections special.
Pick Up
Purchased items must be picked up within seven (7) business days of purchase unless otherwise arranged.
Extended storage may be available for an additional fee — please contact us to coordinate.
Bring blankets, padding, and any help you may need for loading.
We do not provide assistance with lifting, loading, or securing items.
Items left beyond 30 days without prior arrangement will be considered abandoned and may be returned to the sales floor.
Need help? Contact our support team anytime.